Welcome to Centropy

Varun Batra

Executive Director

Varun is a Professional Services leader with more than 25 years experience in Consulting and IT applications delivery across South East Asia, Europe and Australia / New Zealand, having led delivery of Operations Transformation programmes for a range of Blue chip Australian clients, including the implementation / replacement of business critical applications.

Varun has worked with a number of clients from various industries, including Banking (Payments, Retail & Wealth Management), Airlines (Freight), Insurance (Life & General), Telecommunications, Energy utilities, and- Manufacturing

As a trouble shooting executive, Varun has earned special recognition in his successful track record of turning around troubled and loss making operations

As a hands-on consultant some of the exciting engagements Varun has worked on include

A Program lead on a corporate simplification program for a Global IT Software group
Program Manager for the Freight Operations Transformation program for a large Airline.
Program Lead for the implementation of a Payment gateway solution for a big 4 bank in Autralia
Program lead for the implementation of business systems enhancements necessitated by Superstream regulatory changes
Operations Consultant on an operations merger program for a large Australian General Insurer
Operations consultant for Customer Loyalty and Net Promoter System for an Australian Financial services leader
Consultant on Contact Centre optimization program for a large Australian Energy Retailer – Led the process optimisation stream, re-engineering the back-office processes.
Consultant on Contact Centre optimization program for a Second tier bank in Australia - Re-engineered back-office processes in the contact centre.
Consultant for a large Australian grocer – led the audit of the end-to-end processes of the Loyalty Campaign management business unit.
Business Support Design lead and Manager, For Australia’s largest broadband utility
Operations / Technology Consultant to a large regional Electricity distributor
Transition lead for the IT Support Operations for Federal Court of Australia

Education & Training

Mechanical Engineer, MBA, Agile (Certified Scrum Master) and PMBOK, Lean / Six Sigma Black Belt

Specialization

Operations Transformation – Process re-engineering ( Lean / Six Sigma), Program / Project management, IT Strategy Consulting

Industry Experience

Banking ( Retail & Lending, Wealth management, Payments )
Insurance ( General, Life )
Energy utilities ( Retail and Distribution)
Broadband Infrastructure utility
Retail
Manufacturing

More on Varun’s experience and expertise

Chris Jones

Consulting Director

Chris is a Strategic Systems Engineer with over 30+ years’ experience in enterprise architecture and operations processes (end-to-end assurance), management consulting, transformation projects and start-ups; in both public and private sectors.

Chris is passionate about sustainable value and operational integrity of business systems. This lead him through Business and Enterprise Architecture into Strategic Architecture of Business/Operational Systems, then into Service Management - closing the loop ensuring the reality of operational capability matched the business systems requirements, whilst supporting continual optimisation and improvement.

Chris is passionate about Assurance (Operational and Business), and extensively experienced in large scale Transformation Projects and zealous about delivering outcomes in Business Delivery and Operations

Chris has led multiple international and domestic assignments, and regularly participates in international and national standards and is a Fellow of the global IT Service Management Association.

Chris’s engagements range from enterprise frameworks for corporate transformations to business architecture and process design for SAP environments. This work has included major transformation projects around the world in many different environments.

Education & Training

Electronics Engineer
ISO/IEC 38500, 20000
Lean/Six-Sigma
ITIL (V1/V2/V3)

Specialisation

ICT Transformations, ICT Assurance, Business Architecture, Operations Processes, Framework Development, Operating models

Industry Experience

Government
Education
Airports
Banking and Exchanges
Insurance
Telecommunications

Some significant historical results:

Developing transformation plan for Australian Federal government Agency
Developed architecture for government secure communications network
Developed enterprise BPM architecture for a major Australian federal government department
Involved in the development of the Chevron Gorgon gas field development strategy
Developed transformation plans and budget estimates for a University to support distance learning
Developed and managed $100M transformation/restructure framework for Optus IT
Developed new DR implementation strategy for Telstra, savings $50M
Managed Telstra Business Systems transformation governance, developed new governance process for Telstra, savings >$250M over 3 years
Supported development of several ICT in-source and out-source contracts and projects
Developed dynamic, demand driven infrastructure assurance method; being used as a positioning paper for ITIL V4.

More on Chris’s experience and expertise

Deepika Nigam

Finance & HR Operations

Deepika has more than 20 years of experience in Finance Controllership, Global Tax Consulting, Business Operations including Human Resources. She comes from a consulting background and has led and delivered engagements for SME businesses and for Fortune 500 companies.

She has held operational responsibilities leading as well as delivered engagements focused on strategic business planning, financial Operations and control, outsourcing, ERP implementation and change management.

Business process reviews, re-engineering and consulting

Analysis and documentation of current state processes for the sales functions from Opportunity to Contract, Management functions including Revenue tracking, Billings and Collections, Finance, and Human Resource Management.
Review and re-engineering HR /employment policies, processes and systems. Process reviews of HR function to structure the function for its maximum effectiveness
Identification of process gaps, risks and opportunities for improvement in the business processes. And development of recommendations for mitigation of such risks and process improvements.
ERP systems (PeopleSoft, Enprise, Pledge – SAP BusinessOne compatible) and vendor evaluation given the business requirements. Involved in formulating business blueprint diagrams, assisted clients in selection of ERP and implementation partner.
Implementation of standard operating procedures (SOP) for Hospitality/ F&B, IT and ITES and professional services industry.

Governance framework implementation

Review of critical aspects such as segregation of duties, process workflows and sensitive access.
Creation of SOX (Sarbanes Oxley) compliance framework, risk control frameworks and facilitation of risk assessments.

Systems implementations

HR System and vendor evaluation.
Employee self-service portal customization and integration with Pledge+ (Compatible with SAP BusinessOne Module)
Software customisation engagements from business requirements, data migration planning, designing workflows (approval matrix), operational support design, UAT and post-go-live support
Design of HR MIS reporting requirements (excluding the report development) comprising key KPIs and metrics for professional services and F&B industry.
Payroll software customization (co-partnered with technical consultant), design (customizing as per UAE laws) and implementation for 800+ employees in F&B industry.

Education / Professional Associations

Master of Business Administration, [Manchester Business School, University of Manchester, UK]
Chartered Accountant

Specialization

Strategic planning
Managing change
Finance controllership
International tax and regulatory compliance
FP&A
HR Consulting and Management
Operations – Facilities, Administration and IT support
ERP Implementation (financial suite) SAP BusinessOne, PeopleSoft 8.48
User based Oracle 11i and SAP reporting instance

Industry Experience

Professional services
IT Enabled Services
Hospitality
F&B Industry
Construction/ Interior Design and Fitouts

More On Deepika's experience and expertise

Ranga Vaithi

Finance Operations

Ranga is a senior corporate finance executive with more than 15 years experience in all aspects of Financial Business Management, Decision support, Business Strategy, Business Partnering, and Analytical Support, having worked in various industries including Technology, Financial Services, Health, and Manufacturing supply chain.

He has held a range of roles with various Australian companies from Small to medium companies to large complex/ MNC.

Ranga’s key focus has been on driving business improvements & operational excellence across the Finance operations functions.